CUSTOMER PLANNING CHAMPION

Client Description:

Responsibilities:

·       Build and approve Promotion and Phase In/Out planning for his/her scope

o   Approve with Key Accounts Managers (KAM) the promotion planning.

o   Check promotion feasibility with BU Flow Management team.

o   Provide visibility to Key Accounts Managers (KAM) on product availability.

o   Approve with Key Accounts Managers (KAM), Demand Analysts and Market Product Managers Phase In / Phase Out plans at RP3.5 stage.

o   Build with Key Accounts Managers (KAM) the slow-movers and obsolete inventories (SLOB) depletion plan.

o   On phase In, use robust methodology & factual data to define volumes (number of stores, number of product per stores, pipeline fill up; competition, remaining stock on product phased out).

o   Drive additional promotions on Flexible products.

·       Collaborate with Demand Analysts to improve Market Demand Plan

o   Update Sales Event and commercial forecast in APO-DP.

o   Track and share customer assortment.

o   Use demand sensing through the analysis of short-term data to alert on planning (eg. sell out, customer stocks).

o   Build customer unconstrained plan for key products.

o   Define with Demand Analysts and Key Accounts Managers allocation plans in case of supply constraints.

·       Drive execution for his/ her scope

o   Monitor and improve Quotation Orders usage rate with the Customer Service.

o   Follow the execution of the Phase In and Phase Out for his/her customers.

o   Challenge Key Accounts Managers (KAM) on planning execution for the current month.

o   Alert and react on deviation against plans (sales or supply delay).

o   Execute with Customer Care team allocation plan.

·       Lead Operation Excellence

o   Measure promotion convertion rate to improve future planning and a stronger execution.

o   Track and monitor Phase In / Phase Out execution for his/her customers.

o   Follow portfolio for his/her customers and alerts if big changes.

o   Analyse every week Customer Service Level (CSL) for his/her customers to identify root causes (on Life Cycle Management and Promotions).

o   Participate to the daily POWER15 with Customer Care to highlight execution issues and follow the action plan.

o   Participate to the weekly POWER30 with Demand Analysts to highlight planning issues and follow the action plan.

o   Organize problem solving workshops to identify root causes and build the action plan.

o   Participate to customer review with the Customer Care Manager.

o   Collaborate with Customer Care Manager to drive the specific customer action plan.

o   Participate to the Sales meeting beginning of the month (will set-up the plan to deliver the Sales Estimate of the month).

Candidate Profile:

Education: Master Degree, or equivalent experience.

Personal characteristics:

Good communication, Analytical skills, Process oriented (organized & accurate).

Oriented continuous improvement and problem solving.

High sensibility to products & sales comprehension, customer oriented.

Knowledge:

APICS education.

At ease in SAP-APO, Microsoft suite.