Adăugate 3 months ago


LocațieIlfov, CHIAJNA, Romania PP Adecco

Tipul Job-uluiSpecialist


CategorieCall Centre and Customer Service


For our client, global producer, marketer and provider of technology-driven natural ingredients, ingredient systems and integrated solutions for the food and beverage industry, we are looking for a Customer Service Representative to join the team.

Scope of Job:

Implement optimal customer service for defined customers in CS. Participate in the optimization of course of actions and processes in accordance with the senior manager. Continuously check processes and conduction as well as implement appropriate optimization measures together with the senior manager.

Main Responsibilities:

- Customer service of defined customer base.

- Responsible for immediate order entry (into the system), confirmation after checking availability and processing, and constant updating of corresponding customer base data in the system.

- Implement timely processing of samples according to predetermined lead and delivery times, optimal sample numbers and cost-benefit-ratio in collaboration with TGs / sales responsible.

- Implement prompt, timely quotation preparation using SAP and considering the predetermined pricing process based on the minimum order quantity, block pricing, extra packaging costs, etc. to be agreed on.

- Ensure constant optimization of terms of payment and delivery conditions.

- Implement project processing including sampling and quotation preparation. 

- Implement continuous monitoring and compliance with contracts, prices, order quantities, batch sizes, delivery packaging and payment as well as implement other agreements in accordance with the executive manager. Elaborate corresponding analyses.

- Monitor customer complaints together with Complaint Management and in accordance with Sales.

- Implement communication with customers and conduct appropriate measures (e.g. credit notes) in accordance with the senior manager and Sales. 

- Assist in organizing and preparing internal and external customer visits in accordance with the participating departments (Sales, D&A, samples lab).

- Assist in planning product lines as well as in pricing and condition planning together with Sales.

- Participate in the optimization of course of actions and processes in accordance with the senior manager.

Minimum Requirements:

- 1-3 years work experience in Customer Service Department

- Previous experience with SAP

- Advanced English

- University graduate


- Collaboration     

- Result Orientation     

- Strategic Thinking     

- Knowledge Generation     

- Customer Focus
Aplică acum adecco/job.cancel

Număr de referință AD a0W5800000JPX0ZEAX

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