Adăugate 1 month ago

Order Management Specialist

LocațieBucuresti, Bucuresti, Romania PP Adecco

Tipul Job-uluiSpecialist

Dată2021-06-11

CategorieProcurement and Supply Chain




Order Management Specialist


Execute the sales and returns order management process following comercial and logistic agreements with customers and returnable packaging material policies; perform the complaint management process and collaborate with customers to drive improvements in customer satisfaction, service level, cost optimization and asset utilization.
RESPONSABILITIES:
Customer Relationship Management
  • Builds relationships with customers, generating trust and credibility and proactively fulfil customer service requirements
  • Understand customer logistic realities, specificities, and limitations
  • Collaborate with customers to eliminate non-value-added activities and to understand and anticipate current and future customers and consumers needs and expectations
  • Stock replenishment and empties management using internal tools following the commercial policies agreed with the customers and RPM management policies
  • Service Level Agreements monthly follow-up to reach a common internal and external understanding
  • Daily stock level at customer follow-up at sku level and initiate and propose product allocation criteria
  • Daily monitoring of sales and empties returns orders statuses
  • Ensure order status real time visibility for customers in a proactive way
  •  
    Order process management
  • Perform the sales and returns order intake, order processing, order tracking and receiving flows providing information to customers about the order status in a proactive way
  • Perform the stock availability check 
     
  • Complaints management
  • Act as a single point of contact for customer complaints, solve disputes and lead the claims solving process
  • Execute the complaints management process and contributes to the improvement of customer service quality results by effectively and pro-actively deal with complaints while maintaining a business relationship
  •  
  • RPM management:
  • Mobilizes other functions and customers to improve the management of returnable packages
  • Reacts quickly to solve returnable packages availability issues
  • Monitors returnable packages to ensure adequate availability levels
  • Initiate actions to ensure returnable packages availability according to production plan
     
    Reporting
  • Supports the S&OP process, transportation, warehousing and RPM related activities and the sales department by sending out timely and accurate information
  • Job requirements :
  • University Degree
  • Similar experience in multinational environment, ideally FMCG industry
  • SAP knowledge
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Număr de referință AD a0W4I00000TLi87UAD

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