Adăugate 1 month ago

Application Support Lead

LocațieDolj, Craiova, Romania PP Adecco

Tipul Job-uluiSpecialist

Dată2021-01-26

CategorieIT and Telecommunications




Application Support Lead


Adecco Permanent Placement is currently looking for one of its client, a leading software company, an 
Application Support Lead
JOB SUMMARY     
The Applications Support Lead – Professional Services will be part of a small team overseeing the ongoing maintenance and continuous improvement of these strategic business systems across the company. This Lead will be responsible for the following applications:
  • OpenAir
  • Basecamp
  • PowerBI

MAIN DUTIES AND RESPONSIBILITIES
  • application maintenance and general system administration
  • application architecture and overall integrity, particularly related to any integrations
  • user management and support
  • data quality monitoring
  • workflow and configuration maintenance
  • managing upgrades
  • processing change requests and supporting continuous improvement

App leads should be able to perform basic user management and small/low-complexity changes (e.g. new fields, workflow changes), subject to change control approval. More complex change requests and incident management are escalated to a Managed Service partner and co-ordinated by the App Lead.
App Leads are also responsible for supporting hardware requests and IT asset management:
  • Internal IT asset management including individual and office assets (e.g. laptops, printers, wifi etc.)
  • Internal IT infrastructure/hardware supplier, contract and cost management
  • New Starter/ Leaver hardware management
  • All issues/incidents related to internal IT infrastructure/hardware
  • Change Requests related to internal IT infrastructure/hardware

COMPETENCIES
  • A minimum of 2 years’ experience of application support as a software engineer
  • A technical background
  • Experience supporting HR, CRM or ERP systems, ideally with experience of at least one of the applications in Operative’s suite
  • Good Incident Management skills, logical and analytical approach to problem analysis and proven problem solving skills
  • Outstanding communication skills
  • Strong stakeholder management skills
  • Experience working with globally dispersed teams


EDUCATION, CERTIFICATION AND EXPERIENCE
  • A minimum of 2 years’ experience of application support as a software engineer
  • A technical background
  • Computer Science Bachelor Degree


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Număr de referință AD a0W4I00000StSJFUA3

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