Adăugate 1 month ago

IT Service Desk with French

LocațieBucuresti, Bucharest, Romania PP Adecco

Tipul Job-uluiSpecialist

Dată2021-01-18

CategorieIT and Telecommunications




IT Service Desk with French


Adecco Professional & Executive Search Division is looking for its client, a leading global provider from its field, an IT Service Desk with French.

The service IT Service Desk with French will provide first level software, hardware and networking support through:
  • Fielding incoming help requests by providing first-level IT support to either provide First Line resolution or escalate incidents in a timely manner
  • Provide updates within the stipulated period and track open incidents until closure.
  • Provide tech support over Phone/Emails and Chats

Responsibilities:
 
  • Fielding incoming help requests by providing first-level IT support to either provide First Line resolution or escalate incidents in a timely manner
  • Provide updates within the stipulated period and track open incidents until closure
  • Provide tech support over Phone/Emails and Chats
  • Provide in-house IT support to end-users via Phone, Email and Chat
  • Provide support in fluent written and spoken English and French
  • Diagnose and resolve: Virtual/physical desktop support problems, Hardware issues (printer, iPhone/Android configuration and other peripheral devices), Software (outlook configuration, OneDrive, OneNote, other MS applications), Network related issues (VPN, WIFI)
  • Install applications and updates through SCCM
  • Administer and support user accounts on AD, Office 365 and business-critical applications (SAP, Salesforce, QlikView etc.,)
  • Correctly logging Incidents, categorizing and prioritizing them in line with process and follow-up until closure
  • Co-ordinate problem tickets with internal teams, POC for liaising with business users and the resolver teams
  • Provide 1st level support to users throughout the business via phone, chat, email, or ITSM


Knowledge skills and abilities:
 
  • High level of IT technical skills with extensive troubleshooting capabilities to identify the root cause
  • Excellent written and oral business communication skills in English and French – C1/C2
  • Knowledge of fundamental operations of commonly used software, hardware and other equipment
  • Ability to provide technical support over the phone; excellent telephone manner, professional demeanour, previous customer service experience essential
  • Multi-tasking abilities & time-bound performance
  • Independent Research and Learning
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Număr de referință AD a0W4I00000SHo1FUAT

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