Adăugate 1 month ago
IT Service Desk with French
LocațieBucuresti, Bucharest, Romania PP Adecco
Tipul Job-uluiSpecialist
Dată2021-01-18
CategorieIT and Telecommunications
IT Service Desk with French
Adecco Professional & Executive Search Division is looking for its client, a leading global provider from its field, an IT Service Desk with French.
The service IT Service Desk with French will provide first level software, hardware and networking support through:
- Fielding incoming help requests by providing first-level IT support to either provide First Line resolution or escalate incidents in a timely manner
- Provide updates within the stipulated period and track open incidents until closure.
- Provide tech support over Phone/Emails and Chats
Responsibilities:
- Fielding incoming help requests by providing first-level IT support to either provide First Line resolution or escalate incidents in a timely manner
- Provide updates within the stipulated period and track open incidents until closure
- Provide tech support over Phone/Emails and Chats
- Provide in-house IT support to end-users via Phone, Email and Chat
- Provide support in fluent written and spoken English and French
- Diagnose and resolve: Virtual/physical desktop support problems, Hardware issues (printer, iPhone/Android configuration and other peripheral devices), Software (outlook configuration, OneDrive, OneNote, other MS applications), Network related issues (VPN, WIFI)
- Install applications and updates through SCCM
- Administer and support user accounts on AD, Office 365 and business-critical applications (SAP, Salesforce, QlikView etc.,)
- Correctly logging Incidents, categorizing and prioritizing them in line with process and follow-up until closure
- Co-ordinate problem tickets with internal teams, POC for liaising with business users and the resolver teams
- Provide 1st level support to users throughout the business via phone, chat, email, or ITSM
Knowledge skills and abilities:
- High level of IT technical skills with extensive troubleshooting capabilities to identify the root cause
- Excellent written and oral business communication skills in English and French – C1/C2
- Knowledge of fundamental operations of commonly used software, hardware and other equipment
- Ability to provide technical support over the phone; excellent telephone manner, professional demeanour, previous customer service experience essential
- Multi-tasking abilities & time-bound performance
- Independent Research and Learning
Aplică acum
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