Adăugate 1 week ago

Team Leader with French

LocațieBucuresti, Bucharest, Romania PP Adecco

Tipul Job-uluiManager

Dată2020-06-29

CategorieHealthcare and Pharmaceutical




Team Leader with French


Adecco Professional & Executive Search Division is looking for its client, a leading global provider from its field, a French speaker Team Leader.
Responsibilities:
 
  • Responsible for the recruitment and onboarding of the new people, based on needs
  • Provides encouragement to team members, including communicating team goals and identifying areas for new training or skill checks
  • Answers team member questions, helps with team member problems and oversees team member work for quality and guidelines compliance
  • Acts as a primary contact point for the Process Leads in mitigation of business and people situations
  • Delegates tasks and sets deadlines for the team members
  • Generates and shares comprehensive and detailed reports about team performance, mission-related objectives, and deadlines
  • Ensures that the results and KPIs / SLAs get achieved at the process level, manages the flow of day-to-day operations, monitors the quantitative and qualitative achievements of the team and reports results on metrics
  • Ensures timely escalation or reach out for help in case of critical situations in the processor teams
  • Determines the completion timeline and monitor progress to ensure the project is on track
  • Supports the company in implementing best practices for processes and proactively identifies, proposes and implements continuous improvement opportunities in existing processes within the team
  • Act as a primary contact for a local organization in terms of coordination and servicing
  • Liaises with internal stakeholders across different towers of the company, as well as external customer stakeholders to coordinate and promote service delivery excellence of the company to the customer
  • Manages quality and internal control action plans following the detection of discrepancies
  • Continuously strive to build a culture of high-performance
  • Encourage creativity and risk-taking
  • Suggest and organize team-building activities
  • Team Leads can act as and support the process based on needs
  • Responsible to drive efficiency and right resources utilisation
  • Support transition projects by case and ensure a smooth process
  • Responsible for utilisation and measurement calculation
  • Responsible for KPI achievement

Requirements:
  • Academic: Bachelor’s degree in business administration, a master’s degree is a plus
  • Experience: 5+ years of experience in a similar position - experience in people management, teams or individuals, experience in business management, experience in handling direct or indirect customers
  • Proven leadership skills
  • Language skills: French C1, English B2
  • IT Skills: MS Office, SAP, CRM Tools

Soft Skills:
 
  • Highly customer-focused as well as proactive and team focused
  • Outstanding interpersonal skills with the ability to comfortably interact with various client types (e.g. technical, end-user, and economic buyers)
  • High sense of responsibility
  • Eager to learn and consistently improve their knowledge
  • Excellent communication skills
Aplică acum adecco/job.cancel

Număr de referință AD a0W4I00000RCbddUAD

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