Adăugate 1 month ago

Customer Master Data Representative

LocațieBucuresti, Bucharest, Romania PP Adecco

Tipul Job-uluiSpecialist

Dată2020-06-12

CategorieCall Centre and Customer Service




Customer Master Data Representative


Adecco Professional & Executive Search Division is looking for its client, a leading global provider from its field, a Customer Master Data Representative.
Responsibilities:
The purpose of the Customer Master Data Representative role is to strengthen sales by vetting, creating and maintaining of customer master data in the ERP system and validation of user-profiles on website. He/she is responsible for achieving the business targets, KPIs and SLA through fast and diligent process support.
 
  • Create and maintain customer master data in the ERP system and CRM
  • Creation of user data in the webshop
  • Vetting the new customer requests in collaboration with Regulatory Affairs
  • Works with all other complementary departments (such as Sales, Customer Service, Finance etc) for a fast resolution of any queries;
  • Workload assignment; task assignment
  • Light activity reporting
  • Work on various process documentations when asked to (review, update, edit, translate)
  • Knowledge transfer to new hires when required (process overview, procedure explanation, mentoring, coaching)


Requirements:
  • Academic: University degree – economics, business sciences
  • Experience: 3+ years of experience in a fast-paced, customer-focused environment
  • Experience with similar job duties
  • Language skills: French C1, English B2
  • IT Skills: SAP knowledge in sales activities and CRM

Soft Skills:
 
  • Highly customer-focused as well as proactive and team focused
  • Outstanding interpersonal skills with the ability to comfortably interact with internal and external stakeholders and various client types (e.g. technical, end-user, and economic buyers)
  • Highly structured, have solid analytical skills and is a fast and curious learner in a broad range of disciplines
  • Quickly and effectively solves customer problems
Aplică acum adecco/job.cancel

Număr de referință AD a0W4I00000RBdKWUA1

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