Adăugate 2 weeks ago

Customer Engagement Mgmt Advisor

LocațieBucuresti, Bucuresti, Romania PP Adecco

Tipul Job-uluiSpecialist


CategorieProcurement and Supply Chain

Customer Engagement Mgmt Advisor

Adecco Romania is recruiting for its client, an important IT company, Customer Engagement Mgmt Advisor in Bucharest Offices.
Ideal candidate:

  • Preferably 2-3 years of experience in customer support services/sales operations/supply chain/finance;
  • Higher education, preferably economics/commercial/technical studies;
  • Communication abilities in accordance to general business communication standards used in customer support work (verbal and written);
  • English skills – advanced level (both written and verbal);
  • Fluency in other languages would be a plus (French/German/Spanish/Italian);
  • Strong knowledge of Microsoft Office (Excel), SAP Knowledges would be a plus;
  • Ability to organize, process and plan activities;
  • Team spirit;
  • Customer focus.

Main responsibilities:
  • Responsible for managing multiple daily operational processes for a set of direct customers and/or channel partners from initial quote to order placement through final delivery at the customer site.
  • Acts as a coordination point for activities between internal groups and organizations to resolve issues and/or obtain information to address customer needs as well as execution of and improvement to operational processes across the end-to-end sales cycle.
  • Provides pro-active communication to customers and/or channel partners regarding order management, delivery, returns and claims status. Initial escalation point for operational issues related to orders, deliveries, returns, post sales claims, catalog, and other customer issues.
  • Frequently interacts with Sales, Supply Chain, Credit, Finance, Logistics teams. Responsible for ensuring all activities in support of the customer are in accordance with local legal compliance and HP policy requirements. Specialist: Applies developed subject matter knowledge to solve common and complex business issues within established guidelines and recommends appropriate alternatives.
  • Works on problems/projects of diverse complexity and scope.
  • Exercises independent judgment within generally defined policies and practices to identify and select a solution.
  • May act as a team or project leader providing direction to team activities and facilitates information validation and team decision-making process.
Aplică acum adecco/job.cancel

Număr de referință AD a0W4I00000QWuIEUA1

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