Adăugate 1 month ago

Operations Manager - Retail Business Services

LocațieIași, Iasi, Romania PP Adecco

Tipul Job-uluiManager

Dată2019-09-13

CategorieResearch and Development




Operations Manager - Retail Business Services


Adecco is recruiting for its client, one of the biggest companies in online sales an enthusiastic Operations Manager - Retail Business Services.
Ideal candidate:
· Bachelor’s degree in any discipline;
· Excellent command of spoken and written English;
· Directly managed 2 to 3 managers and thus indirectly managed at least 50 plus people organization.
· Possess strong communication and leadership skills;
· Able to work in an ambiguous, dynamic & ‘internet-speed’ environment with tight deadlines;
· Willingness to work outside of the "standard" work day, willingness to travel outside the country;
· Have an absolute passion for ensuring a great customer experience;
· Possess exceptional skills in data manipulation and analysis;
· Outstanding attention to detail;
· Exceptional problem solving & analytical skills;
· Be a self-starter;
· Attention to detail and proven ability to manage multiple, competing priorities simultaneously;
· Experience in business process improvement;
· Background in Business Process Outsourcing (financial services, customer service, call center, etc.);
· Practiced working knowledge of Lean techniques such as Kaizen or Six Sigma.



 

Role and Responsibility:
· Manage specialists and managers supporting operations goals and in turn support internal business teams to ensure the best customer experience;
· Work with various  teams to support the search for automation opportunities and leverage existing technologies;
· Define appropriate operational metrics aligned with business goals; establish processes for measuring, tracking, and driving continuous improvement of these metrics;
· Track key metrics continuously and identify risks; call out gaps and manage resources proactively;
· Plan and manage capacity to achieve business objectives. Identify opportunity areas and evaluate them on the basis of feasibility, timelines, etc;
· Analyze defects and support the development of programs that fix root causes, escalating when required to drive closure;
· Own structured communication with all internal (Vendor Managers, Sr. Vendor Managers) and external stakeholders;
· Build and scale process-related solutions that have metric impact through multiple projects and automation; driving the adoption of solutions across teams;
· Provide regular coaching and feedback to direct reports to help them individually grow functional skills and leadership capability;
· Build solutions to meet the hiring needs; retain and develops talent.
 




 

Adecco Romania is part of The Adecco Group, the world’s leading provider in HR solutions. With more than 33,000 FTE employees and a network of over 5.100 branches, Adecco is present in more than 60 countries and territories around the world. In Romania, the company manages more than 8.000 people, has a database of over 500.000 candidates and serves more than 600 customers daily, all through our colleagues from the 15 branches spread across the country.
Our mission is to provide our candidates with employment opportunities at any stage of their professional career, and our clients, with the talent they need. Our consultants are enthusiastic and passionate, they have professional specializations in multiple industries, and they have the experience and the ability to understand your wishes and your career plan in order to find the right job for you.
Together, we are Adecco.
If you haven’t found a role that suits your experience, but you want to be kept up to date on the job market, visit our RESOURCES section from www.adecco.ro where you can register your CV in the Adecco database. Do you want everything to be faster and simpler than that? Then download the Adecco Jobs app in AppStore and GooglePlay and stay up-to-date with the new jobs.
All data and resumes are treated confidentially and will be considered in projects that correspond to your professional experience.


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