Adăugate 2 months ago

Quality Assurance Operations Manager

LocațieIași, Iasi, Romania PP Adecco

Tipul Job-uluiManager

Dată2020-03-09

CategorieQuality




Quality Assurance Operations Manager


Adecco is recruiting for its client, one of the biggest companies in online sales a QA Operations Manager.
Ideal candidate:
· Bachelor’s degree in any discipline;
· Excellent command of spoken and written English;
· Directly managed 2 to 3 managers and thus indirectly managed at least 50 plus people organization;
· Previous experience in leading quality assurance programs;
· Possess strong communication and leadership skills;
· Able to work in an ambiguous, dynamic & ‘internet-speed’ environment with tight deadlines;
· Willingness to work outside of the standard work day, willingness to travel outside the country;
· Have an absolute passion for ensuring a great customer experience;
· Possess exceptional skills in data manipulation and analysis;
· Outstanding attention to detail;
· Exceptional problem solving & analytical skills;
· Attention to detail and proven ability to manage multiple, competing priorities simultaneously;
· Experience in business process improvement;
· Background in Business Process Outsourcing (financial services, customer service, call center, etc.);
· Practiced working knowledge of Lean techniques such as Kaizen or Six Sigma;
. Technical Background preferred.



 

Role and Responsibility:
· Work with various internal teams (e.g. supply chain, fulfillment center, system teams) to help drive tools and process improvements that impact reduction of defects;
· Work closely with internal product and project teams to design scalable Auto-Audit and Auto-Fix solution;
· Manage the team of Managers and or strong individual contributors and ensure high service delivery and execution · People Management;
· Analyze Trend;
· Formulate, implement, track career path & individual development plans of each member in the team;
· Metrics management;
· Stake holder management.




 

Adecco Romania is part of The Adecco Group, the world’s leading provider in HR solutions. With more than 33,000 FTE employees and a network of over 5.100 branches, Adecco is present in more than 60 countries and territories around the world. In Romania, the company manages more than 8.000 people, has a database of over 500.000 candidates and serves more than 600 customers daily, all through our colleagues from the 15 branches spread across the country.
Our mission is to provide our candidates with employment opportunities at any stage of their professional career, and our clients, with the talent they need. Our consultants are enthusiastic and passionate, they have professional specializations in multiple industries, and they have the experience and the ability to understand your wishes and your career plan in order to find the right job for you.
Together, we are Adecco.
If you haven’t found a role that suits your experience, but you want to be kept up to date on the job market, visit our RESOURCES section from www.adecco.ro where you can register your CV in the Adecco database. Do you want everything to be faster and simpler than that? Then download the Adecco Jobs app in AppStore and GooglePlay and stay up-to-date with the new jobs.
All data and resumes are treated confidentially and will be considered in projects that correspond to your professional experience.


Aplică acum adecco/job.cancel

Număr de referință AD a0W4I00000KTaqxUAD

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