Adăugate 2 months ago

Engineer - Contact Center & Voice Operations

LocațieBucuresti, Bucharest, Romania PP Adecco

Tipul Job-uluiSpecialist

Dată2020-03-25

CategorieEngineering and Technical




Engineer - Contact Center & Voice Operations


Adecco is looking for his client, a leading global provider of product and service solutions to laboratory and production customers in the pharmaceutical, biotechnology, industrial, education, government, and healthcare industries, an Engineer - Contact Center & Voice Operations.
The role consists in providing support within the company for Telecommunications and Contact Center related applications. The primary focus of this role is to manage and maintain the telephone system and services. The secondary role of this position is to support projects and integrations related to VoIP.
RESPONSIBILITIES
Works with outside vendors to provide support and maintenance to VoIP Systems.
Works with the Integrations Team to deploy new phone and paging systems.
Works with other departments and teams internal and external to provide application support for specific Contact Center and VoIP tools.
Document and maintain Telecom routing configurations.
Manage and maintain Toll Free numbers.
Assists external Vendors and business teams in outlining next generation applications within the Contact Center space.
Performs other duties as assigned.

QUALIFICATIONS
Degree or equivalent experience
3-5 years’ experience in the field with knowledge of Contact Centers and VoIP technology.
KNOWLEDGE SKILLS AND ABILITIES
Knowledge and experience in administration and configuration of Cisco Call Manager and Cisco Unified Communications.
Knowledge and experience in administration and configuration of Alcatel-Lucent OmniPCX Enterprise and Contact Center a plus.
Strong communication skills
Knowledge and experience working with Telecommunications vendors
Experience analyzing invoices and documenting trends in spending.
Up to 15% travel is required.
English C1
Aplică acum adecco/job.cancel

Număr de referință AD a0W4I00000QXDoVUAX

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